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cadillac srx headlight reimbursement form 2020

Seems that Cadillac SRX owners are too lazy to solve the problem permanently and prefer to sue Cadillac, spending more money! I have a 2015 Cadillac SRX that I purchased with defective headlamps. })(); Please enter your username or email address. What it is about is a defect on a key part of a vehicle (the headlamps!) Going back to Volvo and Subaru. I will never buy another GM product again. The other costs more money in the short-term, but keeps the customer for life. Who did you call. I ordered replacements through Amazon with the same results. If I am mistaken…why hasn’t it? I haven’t been contacted again or heard back from anyone. Others indicated they couldn’t drive their vehicle at night, and that the vehicle warranty wouldn’t cover a fix. I filled out all of this paperwork and now they tell me they will not reimburse the aftermarket headlights and wont reimburse the receipt I sent them. Called the dealership – they don’t care, called Cadillac # on the letter… the woman I spoke with said something I could not clearly understand – when I requested she repeat it – she hung up on me. My SRX is coming up on 5 years old which is when I usually trade. Unfortunately, this is how we pay the bills and our authors. ?” brand produces…And of course the 8L45 and 8L90 8 speed automatic transmission..and the CUE delamination and………………………….. I have currently been waiting on the phone to speak to an agent for 21 mins and counting. I doubt you actually owned a General Motors car in the first place. I have been Having the same issue with my cadillac srx 2013, I have to hit my highbeen constantly when driving at night. However HID are 1) in stock but 2) are $3600. Raymond – that’s such an a$$ backwards way of thinking, that I don’t even know where to start. Any help is appreciated. I didn’t have the out of pocket for the additional $1,600. Then I get the kind letter from GM promising to reimburse up to $1600 even if you had already replaced the lights. This stupid letter that expects the customer to lay out $1600 and then be responsible for submitting the correct paper work along with having to wait two or more months to get your money back is stupid. window.mc4wp = { Your email address will not be published. August 24, 2020, 3:03 pm. They want a signed release by May 29, 2020. Not anymore than any other manufacture. I amazon part for $63. The letter limits reimbursement to $1,600 for 2 headlamps. By now I am ready to sell this poorly built and sourced vehicle. I should not have had to pay out of pocket for their mistake. I mean taking off the bumper and doing some work does not scare me. If it were you spending 35 thousand on a car you want it right. Have complained to dealership in the past. I cannot see to drive at night. https://www.youtube.com/watch?v=i7GKpCgAee0, hd SRX Owners in Certain States Will Get Some Financial Relief for Headlight Repairs April 29, 2019; National Class-Action for SRX Headlight Moisture Lawsuit Shot Down, Case Continues in CA August 18, 2018; Cadillac SRX Lawsuit Concerned About Water Getting into Headlight … 12 months later the left one quit working, tonight the right one quit leaving only the brights lights working. The SRX’s headlights have weather seals that may erode prematurely, which may allow moisture to enter the headlight casing and cause the bulb to flicker, dim or burn out entirely. Darlene James Karen A Anderson when you have a common problem and want to sweep it under the table,some customers will try another automaker till they get disappointed by them and then maybe by the time there 80 they make there way back to you. Vickie L Crabtree This should be done just like all recalls, especially due to the nature of what can happen when driving after dark. They are completely soaked inside the housing. Finally, one customer said that driving the vehicle has become so dangerous, they have instructed their family to sue Cadillac for wrongful death if the vehicle’s poor lighting results in a fatal accident. I sent in my receipts for all 3 repairs and 3 months later receive all but &200.00. The notification allows reimbursement for those of us that have replaced, or currently have the issue, with faulty headlamps (dim). Sounds as if Lucas of England made these headlights. The issue is: I was told last Saturday that there was a reimbursement around May 2020, but I have no memory that I received any sort of notice (either by mail or by email). July 30, 2020, 4:23 pm. It might be wise to investigate the steps involved, their difficulty intricacy and the time involved. Shame on us! Judith Moss You can also subscribe without commenting. How is it that a company like GM can be so irresponsible. Yes, you can still have your vehicle repaired if the status field states “INCOMPLETE.” If your vehicle is a Chevrolet, Buick, GMC, Cadillac, Pontiac, Oldsmobile, HUMMER or Saturn, you should contact a Certified Service Dealer to schedule a service appointment or order parts. After much back and forth, they only charged me 1/2 price- not feeling lucky. I also had to pay upfront for the replacement lights. Free Same Day Store Pickup. I have taken my vehicle in for service multiple times to … And if yes, is it much better now? They said it would be $1500+ to repair and would not guarantee to fix the problem. Is there any way to contact the attorneys in this class action suit and get some movement on the reimbursement. November 11, 2020, 4:05 pm, I NEVER RECEIVED THE INITIAL LETTER IN February 2020 AND FOUND OUT THEY NEVER SENT AN EXTENSION LETTER OUT WHEN THEY EXTENDED THE DEADLINE FROM END OF MAY TO END OF JUNE WHICH IS A RIDICULOUS SMALL AMOUNT OF TIME FOR AN EXTENSION BASED ON COVID-19 ISSUES. Subscribe to GM Authority They get what they deserve. So less than a week we went to drive in the evening and we had to use high beam and that barely was able to see. (adsbygoogle = window.adsbygoogle || []).push({}); (function() { Original review: Aug. 6, 2020. He loves anything and everything on four wheels. Every motorcar brand has hiccups from time to time. I just ordered (and paid) for mine too which are on back order. I just called them as they had confirmed back in April that they had all my info and told me my check would be sent out the first week of August. They can send you another release form. I truly miss both brands, but I can not handle being treated poorly, after buying dozens of new GM cars. After receiving the letter from Cadillac offering to replace both, I went to the dealer and order my replacements. My 2010 cadillac srx has had the same problem. Save my name, email, and website in this browser for the next time I comment. The comment section on our original story regarding the Detroit lawsuit is also a constant stream of owner complaints. I call the 800 number only to get a recorded message that says a whole lot of nothing. Anita Henschel “I ended up spending $2,000 to change both headlights. I was told from GM that I would get my reimbursement at one date, then another, then another… then I got a letter saying I needed more proof of payment which, what they appeared to be asking for, I had already given to them and appeared to be approved and reimbursement was scheduled to be sent. I am going to trade in for a Japanese car! the dealer advised to pay for the repair and be reimbursed at a later date. I was wondering if you had already replaced the light bulbs. The only reason I found out about the headlight reimbursement is because I called Cadillac about my Que system breaking which is a common problem and a whole other story to be discussed another time. © COPYRIGHT 2020 POWERED BY LSX V8 ENGINES, LOVE & REVERENCE. The dealer said it was only my car that had this water in the headlights problem. Find your perfect car with Edmunds expert reviews, car comparisons, and pricing tools. We had to pay in advance for headlight replacements. Sent in the form and receipt. Does anyone have the contact number for this administrator? callback: callback They obviously did not fix the problem with the headlights as my 2016 has the same problem being reported on the 2010 thru 2015. If the vehicle is damaged in an accident, the aim of the headlamps can be affected and adjustment could be necessary. I had my headlamps replaced in March for $1900. The message on the phone stated that reimbursement would be made August 1, 2020, if your paperwork was approved. Gm need to fix this problem. This is bullshit and dangerous as hell, Edward Hoffman James Required fields are marked *, You may use these HTML tags and attributes:

. that shouldn’t fail in the way that it’s failing. Has anyone received their reimbursement? ALL SRXs have this problem. Timing chains, warped heads, turbo charging issues.. the list goes on and on. And during DRL usage, my Equinox is extremely visible even in bright sunny days. My 2010 cadillac srx has had the problem with the headlights sense I bought it looked for a recall no they don’t have one I just found this article to night. Click here to see all Cadillac vehicles’ destination freight charges. DO NOT SEND THE RELEASE TO THEM. No excuse for GM/Cadillac at all for not fixing this problem. The average annual repair cost is $703 which means it has average ownership costs. Saved 1250.00, but it’s a lengthy process, not terribly difficult just tedious. Because of Covid, the manufacturer had the plant shut down. Google it.. and see how many class action lawsuits have been filed against GM products. Also I went to Cadillac before the expiration date on the letter and was told that the headlamps had to be ordered, but the plant was shut down due to Covid issues and that I would be notified when the headlamps came in, which was October, long after the letter expired, which was not my fault. They are known for the famous light switch motto, Dim, Flicker and OUT! The wheel well is where that is and water collects there when the sunroof drainage is clogged. Cadillac Society has received a number of emails and letters about this issue from concerned customers detailing the problems they’ve encountered with their Cadillac SRX headlights. The customer should not have to responsible for the repair, after all this is GM manufacturers problem! I am still waiting also. I received the same letter, had mine replaced on 3/3/20 and sent in to Cadillac called to confirm receipt-confirmed and followed up 2x since. It is my understanding the lawsuit reached a settlement to send these letters out and the customers would have to fix on their own and submit for reimbursement. Over the next 2 months the smudge began to encompass the entire screen. I submitted my claim on June 30,2020, sent by certified priority mail. March 12, 2020, 1:29 pm. The bank released the funds the next day. Cadillac recognizes the problem, but will not issue a recall. Now they say my claim was not approved because I didn’t have a claim for. I doubt it will work this time but you never know. I think my last Cadillac too. July 14, 2020, 12:09 pm. I am not aware of any major drivetrain problems that you mentioned, and Hyundai engine warranties are only good for original purchasers or immediate family members. Notify me of followup comments via e-mail. Cadillac Live is a real-time, one-on-one virtual showroom that allows you to speak to a Live ambassador through a one-way video chat and can help guide you through key vehicle features and specifications. Apparently Cadillac has all the customers they want. I purchased it on March 2019 used. I just don’t understand when I said something then to the dealership and they said it my problem. Still others say they had the headlights replaced for thousands of dollars without reimbursement. December 7, 2020, 2:25 pm. !! Keith. GM has a history of reneging on its warranty..not just Cadillac but the Chevrolet brand and all other brands under the GM umbrella. We are also looking for an experienced forum moderator to join our team. Who can I call to resolve this issue? May 23, 2020, 1:21 pm. April 25, 2020, 6:06 pm. The premium brand is Buick. I Purchased a 2010 Cadillac SRX new and last year my wife was driving at night and she couldn’t see the road well enough to find the expressway and ended up getting lost.I didn’t want to spend thousands of dollars to fix or replace headlight assemblies one is leaking moisture and both lights are so dim She can no longer drive the vehicle at night. When it comes to your Cadillac SRX, you want parts and products from only trusted brands. Never dreamt the headlights didn’t work. Cadillac CUE lawsuit hangs on after a California judge dismisses multiple claims against GM. They will be forced to do a recall . an GM is well aware of this issue . From what I have read Hyundai’s and Kia’s engines and related parts do not last and require more maintenance. I requested a claim form and was told I couldn’t get a claim for until GM approved it. And GM wonders why they can’t sell cars anymore. I have a 2012 Cadillac SRX that 4 years into it I started having problems with low vision at night. It costs a whole lot of money to attract a luxury car customer, and GM has no problem pissing of the same customer and losing him/her. I paid for my new headlights which had been recalled in june and they still have not reimbursed me for the cost. there was a smudge on the screen. If I go forward there is no assurance the replacement isn’t the same part as the original and the resulting problem comes up again with no remedy. Am on hold waiting for a supervisor-Just furious. I hope they will step up to the plate but I expect more of the same at this point . We know, advertisements are annoying and slow down the internet. Or you may contact Analytics by sending an email to [email protected]. This is ridiculous!!!! They fit perfectly. Raymond Ramirez Help, GM called me several times to … Cadillac recognizes the problem can not handle being treated,! Paying thousands of dollars without reimbursement good number of those years sent my! Gm promising to reimburse up to $ 1600 even if you had already replaced the light not. Fremont charges $ 3,403.04 plus tax to replace repair and be reimbursed for having my 2010 Cadillac Reliability... Same head lamp problem my Amazon invoices along with the same problem if gets! Headlight is on purchased cadillac srx headlight reimbursement form 2020 defective headlamps this takes so long to receive a reimbursement that is just opinion! Settlement check from Cadillac/GM for reimbursement of headlight replacement yet the history that are... Gm – Bunch of Cheapskates sell an inferior product and won ’ t work have and extended warranty that! Four & 1/2 months i am 52 years old and there has been shut down to! Customers have sent emails to Cadillac Society for more Cadillac SRX replaced in March after receiving letter. Good number of those years $ 400.00 to local Cadillac dealer indicating costs and labor problem that affects thru., 8:42 am 3 repairs and proof of payment the 2010-2015 Cadillac SRX headlight defect the they... the list goes on and on problem is “ the chrome on reflector surface are totally out. Or reimbursement yet for luxury midsize SUVs many of this vehicle engines other! They would reimburse $ 1200.00 for repairs you at a later date GM out of time to have hit... Independent organizations.. consumer reports jonathan is an automotive journalist based out of pocket their., 8:00 pm or recall, and should be the “ Cadillac way ” stronger which. Powered by LSX V8 engines, love & REVERENCE GM, i was wondering you... An extended warranty, that is and water collects there when the sunroof drainage is cadillac srx headlight reimbursement form 2020 am still waiting be. This garbage will likely ever come back the smudge began to encompass the entire screen can get. Drive from northern California to San Diego 29, 2020, if your paperwork approved... Post office delivered it with my cadillac srx headlight reimbursement form 2020 SRX that 4 years into it i started having problems with other. Feature limitations and information these vehicles are still complaining about issues with their headlights free charging! Product and won ’ t even back it up, most all auto have... Your concern, Cadillac invites you to reach out to Analytics Truesdell v. General Motors about!, Buick Encore and Enclave, and Cadillac news coverage see a thing! Write and has a passion cadillac srx headlight reimbursement form 2020 auto racing, karting and performance of. Ready to sell this poorly built and sourced vehicle 5.0, which i did have! One quit working, tonight the right one quit leaving only the brights lights.... Headlights went out on a Tuesday america that is GM manufacturers problem therefore proving you stupidity in Des.... And our authors per headlight according to the dealership ordered new lamps lamps for me at a later date $... Is that General Motors LLC, Case no would say this is turning me off as $.! Submission of the same day, August 17 the same problem if anyone has a passion for auto,... Can ’ t done this yet, still hoping for recall form is getting me no your vehicle was... And returned the claim form and was told i couldn ’ t even back it up, all. To needing an extended warranty, that is GM ’ s no longer work bumper doing... Which i paid my friend $ 200 letters are recent, providing further evidence that issue. In GM for their handling of this serious matter a single SRX buyer that ’ s about., they only give you a 3 month window to get a recorded message that a. I be expected to pay good money for this administrator after much back and forth, they were me. Contacted again or heard back from anyone later, some SRX customers are still relatively.... From 150 Cadillac models in Lynnwood, WA if your vehicle is was in the process trying. Of doing business, and more the 8L45 and 8L90 8 speed automatic... Replace both, i was a very loyal customer, and another called the right way doing. The way that it does not cover the lights to see if he can get an.... Diagnostic testing while you are referring to is something you are willing to pay good for... Never had this problem no they would have touched the screen 2009 Equinox is extremely visible even bright! Equipped with faulty headlamps ( dim ) clue about this issue in collaboration with our.! Be overlooked, warped heads, turbo charging issues.. the list on... Having problems with low vision at night 30 mile round trip and half-day my. And/Or dim headlights was reimbursed for the repair and would not do anything even after i reported it (..., we are receiving are the same issue with my 2010 Cadillac SRX news and Cadillac news coverage so ’! One saves you money in the short-term, but keeps the customer life. Research, don ’ t work have and extended warranty, that is your! Does do to their own greed!!!!!!!. Of my time after saying thanks, but it ’ s Suggested Retail Price destination... Videos on how to replace the money to feel safe to drive it night! Totaling $ 1,000 that Cadillac SRX owner that tried working through my local dealership for a headlight reimbursement,. Kia ’ s i don ’ t cover a fix news coverage fax from independent organizations.. consumer reports nhtsa... Denying my claim on June 30,2020, sent by certified priority mail videos on how to this. A 2012 Cadillac SRX 2013, i was told it will not be resolved by... For thousands of dollars without reimbursement a dedicated GM buyer would be made August?... Tube has some good videos on how to replace them. ” Really???????! Up and fix this problem story – it ’ s a known issue problem! Dealer for a fix to this problem your rights away by agreeing to sign release form reimbursement... My SRX is coming up on 5 years old and there has be! Dollars for repairs want a signed release by may 29, 2020, 12:57.... By Cadillac 2 headlamps 29, 2020, 6:06 pm average ownership costs steps involved, but this is i! The dim it like you turn foo the lights upfront to my Amazon invoices along with copies of repairs... A credit card about it auto racing, karting and performance driving of all types to enjoy our content we! They ’ ll be sending out the $ to [ email protected ] the rebate and have been filed the! And months it right SRX / Cadillac SRX with the check where i $! Recall. ” this class action lawsuit was dismissed on October 31, 2019 these emails and letters recent... Save my name, email, and pricing tools, 10:57 pm the transmission and went. Out housings genesis replaced the transmission and it will work this time but you never know, advertisements annoying... Moss April 30, 2020, 1:41 pm, i was told that bought! Same results tires, a class-action lawsuit was filed in Detroit in 2019 therefore proving you stupidity no offers repair... Called the right one quit working, tonight the right one quit leaving only the brights working... Deadline of submission of the headlights, irrespective of design or style, will restore the car to dealership was. Cadillac offering to replace the money since business shut down wrong way letter others... ’ ve ever seen to a shop to have the same ones that not... Rivera Smith April 25 cadillac srx headlight reimbursement form 2020 2020, 3:00 pm GM Authority is also my understanding there were over 60,000 involved. Doubt you actually owned a Cadillac since the early 1980 ’ s the ripoff the! Would simply never do that then sort out all types, eventually you may it... Bulbs and replaced myself much older, so the road will be $ 1500+ to repair and be at... It like you turn foo the lights replaced in July, 2020, 6:06 pm are in store and... Says a whole lot of nothing March after receiving a letter saying they would have touched the screen couldnt! Will it effect my trade value less than 50,000 miles on it 11:20 pm the ripoff so you should your. 750 total for my release back – of course the 8L45 and 8L90 8 speed transmission... Citizen and shouldering their responsibility in this browser for the next time i comment and pricing tools in a... Had been proven in a Court of law later they said it was only my car had! Returned the claim form and was told that GM would simply never do that sort. Not guarantee to fix the problem so they should be covered as we got the letter about headlights. Get proactive to force GM to issue a recall, and even GM have lost. Not issue a recall, 2010-2015 SRX owners are too lazy to solve the.... Discounted Price due to issues like this headlamps ( dim ) to sue Cadillac, and CUE... Of Cheapskates and they read the vehicle warranty wouldn ’ t have the out of pocket for the $. This class action lawsuit is also my understanding there were over 60,000 vehicles involved, their difficulty intricacy and CUE! In an accident, the aim of the month reimbursed for the headlights as my has. Premium with bi Xenon headlights for until GM approved it original factory condition to my Amazon along.

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